Free Shipping Due to the High Demand
We are now offering free shipping for the entire continental United States. This includes our Carts, Wagons, Replacement Parts, and Metal Kits. Once payment is made, your order will ship out free of charge. Please note that this is just for standard shipping. Residential or Liftgate charges may apply please read carefully.
Please be expecting a charge during checkout or after you have recieved your order if either applies to you.
Residential Delivery ($60.00)
If you are having the truck deliver to a residential address or location on tight streets that are hard for a semi to navigate, there is a fee of $60.00. This fee is also charged if your ship location is a church, school, or college. This will be charged at the time of order or after shipping the product. Please keep this in mind when ordering.
Tailgate Delivery
- Standard for Large Items ($70.00)
The driver
will bring the freight only to
the back
of the truck.
You are then responsible for getting the
merchandise off of the truck. This is where a fork truck, loading dock, or other means comes into play. If nothing is available to get the product off of the truck you will need a to use the Hydralic Liftgate. The driver will use the liftgate and lower the item to the ground. You will then be responsible for it after this point. This Liftgate Delivery is $70.00 and will be charged at the time of the order or after shipping. Please keep this in mind when ordering.
Restrictions may apply.
Returns
Customer service and
satisfaction are extremely
important to us. We will accept return of your
products up to 21 days from shipping date. Please
call for authorization and shipping instructions.
You may be responsible for
all shipping
charges.
Custom items are not returnable unless a defect
in manufacturing is present.
Damaged Shipments
All shipments are insured against damage in transit.
If your shipment shows any sign of visual damage,
it should be noted on the freight bill or receiving ticket
and signed by the driver. If damage to shipment is
concealed (not visible until the carton is opened),
please keep all of the packing materials in the
original carton. In both cases, please notify Frontiercarriages.com immediately at: 888-432-2876.
Customer Service Hours
Monday - Friday 8:00 AM - 4:30 PM (EST)
Shipping Dept. is closed on Fridays
Click here for all our contact information
If you call after hours please leave a message and a customer service
representative will return your call the following business day. |
